Refund policy

At Velora Store, we want you to love every purchase.
Returns
We accept return requests within 7 days of delivery. Items must be unused, in their original condition and packaging.
Refunds
Once your return is approved, your refund will be processed within 5-7 business days to your original payment method.
Damaged or Wrong Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with a photo and we will resolve it immediately at no cost to you.
Non-Returnable Items
Due to hygiene reasons, beauty and skincare products that have been opened or used cannot be returned or refunded.
How to Request a Return
Contact us at hellovelora.kw@gmail.com with your order number. Our team will respond within 24 hours.
Velora Store. Your satisfaction is our priority.